The Body ensures the notification of external interested parties, either by posting on its website or by providing them upon request, regarding:
- The standards for which clients may apply for certification,
- The General Certification Regulation, as well as the rules and procedures for assessment, certification, extension or reduction of the scope of certification, suspension or withdrawal of the certificate, and denial of certification,
- The Operating Regulations of the Impartiality & Appeals Committee,
- The terms of use for certificates and marks,
- The procedure followed for handling complaints and appeals,
- General information regarding the fees charged to clients,
- A description of the means by which the body obtains funding.
The Body is responsible for resolving any issues of understanding that may arise concerning this information.